How do I know the correct size for my baby?
Select the right size for every child using our Mon Tresor size chart.
Do you gift wrap?
You can choose to have your products gift wrapped in a signature Mon Tresor Gift Box by adding the Gift Box to your cart. For more information read our full gifting options here.
Can I purchase a Mon Tresor gift card?
E-gift cards can be purchased on the Mon Tresor website and used on the website as well. Read more about our gift card options on the Gifting Page.
How can I return or exchange an item?
Any unworn, unwashed and undamaged non sale item purchased only from montresorbebe.com may be returned or exchanged within 14 days from the ship date. For more information on how to complete your return please click here to see our full return and exchange policy.
What should I do if I received a damaged item?
If you feel the item you received is damaged, please email a picture of the damaged item together with all order information including: customer name, customer phone number, order number and damaged product SKU. Please send the email to email@example.com and one of our customer service representatives will be happy to help you.
Why is my promotion code not working?
Check first to see if:
- Promotion code has not expired.
- Promotion Code has been entered correctly.
- Promotion code has not been used already.
- The items in your order qualify per the promotion details.
- Read the promotion details to see if there are product exclusions that may prevent your order from qualifying for the promotion.
- Please note that the promotion code to sign up to receive a discount only qualifies for new customers.
- If you continue to experience difficulties, contact us at firstname.lastname@example.org.
How can I cancel my order?
If you would like to change or cancel your order, please fill out a contact form or email us at email@example.com. We’ll do our best to cancel your order at this point. However, please keep in mind that we do our best to ship orders as quickly as possible, and we’ll be unable to cancel your order once it’s entered our shipping process.
How will I be sure that the color is exactly as it appears?
We have made every effort to accurately display the products that appear on the site. However, due to lighting conditions, differences in monitor types and display settings, merchandise colors, materials and patterns may appear slightly different than they actually are. Mon Tresor is not responsible for such visual differences.
Which stores near me carry Mon Tresor babywear?
Mon Tresor products are sold in boutiques around the world. Please contact us to find stores near you carrying our brand.
I received a Mon Tresor gift, can I exchange the item?
Only items purchased directly from montresorbebe.com can be exchanged within 14 days of when the order had been shipped out. To complete the exchange process please click here to view our full return and exchange policy.
How do I wash and care for my Mon Tresor garment?
Cottons and velours:
- Machine wash cold delicate
- Hang to dry
- Warm iron if needed
What are the benefits of creating an online account?
Make shopping at montresorbebe.com simple and fast by creating an account online. You will be able to track your orders, save addresses, manage your password, check your gift card balance, and be notified on new arrivals and upcoming promotions. To create an account go to the Sign In link at the top of the page. It only takes a few minutes and you can update or view your account at any time. The information in your account is confidential.