Refund policy

Returns:
We at Mon Trésor strive to make babies and their mamas happy. We'll always do our best to take care of our customers!

If you are not completely satisfied with your purchase, you may return all eligible items within 14 days from when you receive your package for a refund to your original payment method (in accordance with your statutory Right of Withdrawal, detailed below).

Return shipping costs are at the buyer’s expense.

Please send the items back to the following address:

Mon Trésor
640 Cross St Unit 83
Lakewood, NJ 08701

Right of Withdrawal:

In many jurisdictions (including the European Union), you have a legal right to withdraw from your purchase within 14 days of receiving your items, without giving any reason.

To exercise this right, please send us a clear statement (for example, a letter sent by post or an email) indicating that you wish to withdraw. You may contact us at:

Mon Trésor 
640 Cross St Unit 83
Lakewood, NJ 08701

support@montresorbebe.com 

You may also use any official model withdrawal form applicable in your jurisdiction, but it is not obligatory. Your return will be processed in accordance with our Return and Refund policies once your items arrive and are verified.

Return Requirements:
  • All items discounted 15% or more (or purchased using a discount code of 15% or more) are final sale and may not be returned or exchanged for size.
  • All items purchased on sale or using any discount code are FINAL SALE.
  • Items must be returned within 14 days from when you receive your package for a refund.
  • Items must be unworn; any items altered or damaged may not be returned.
  • Items must be returned in their original packaging, including hangers, hang tags, and dust bags. Any items returned that do not fit these requirements are subject to a $10 repackaging fee.
  • All undershirts are final sale and non-refundable.
  • All Mon Tresor Gift Boxes are final sale and non-refundable.

Please note that if a return does not meet the requirements listed above, we have the right to refuse the return.

If you have any questions or concerns, feel free to email us at support@montresorbebe.com

Refunds:
Items returned within 14 days from when you received your package will be eligible for a refund to the original form of payment used when the order was placed (provided all return requirements are met).

For returns initiated or received after 14 days (but within 30 days), we may issue store credit at our discretion, subject to the above eligibility requirements. However, to comply with Klarna’s terms, orders placed with Klarna must be returned within 14 days for a refund to the original payment method.

Please be advised, if you received free shipping with your order and return the entire order, $7.99 USD will be deducted from your total refund for domestic shipping.
Exchanges:
Mon Tresor does not offer direct exchanges for previous orders. If you would like to exchange your item, simply process a regular return on the original order (subject to the return requirements) and place a new order for the desired item. Please note, all shipping costs for exchanges are the responsibility of the buyer.
Gift Return/Exchange:
For any gift return or exchange please contact our customer service at support@montresorbebe.com.
Pickup In Store:
You will receive a notification when your order is ready for pickup. Please note, you have 30 days to pick it up. After 30 days, we reserve the right to restock the items with no refund.
Inventory:
We maintain our inventory as accurately as possible. In the event that we are out of stock on an item you ordered, we will refund you for that item and ship the rest of your order.